Last-mile delivery software
Last-mile delivery management software
Otiggo is last-mile delivery software built for transport companies, delivery providers and subcontractors of major networks. Centralize your parcels, prepare your routes, track your drivers and collect all of your proof of delivery from a single platform.
The whole chain, not just the route
From parcels arriving in the morning to billing the deliveries actually made.
Optimized routes you can amend during the day
The order of the remaining stops is recalculated as the day changes.
A mobile app for your drivers
The day's tour, scanning, navigation and evidence, even without coverage.
Several clients in one operation
The parcels of every network are managed from the same place.
A day of last-mile delivery
- Manifests scanned06:40
38 parcels created with no re-keying
- Routes built07:15
4 drivers, 3 zones
- Itineraries optimized07:30
Calculated stop order
- Live tracking12:05
21 delivered · 2 returns · 1 exception
- Evidence attached17:50
Photo, signature, timestamp
- Deliveries valued18:10
Pre-invoice per client
Run your entire last-mile logistics
Last-mile delivery is not just route calculation. It is a complete chain that starts when parcels arrive and ends when the delivery is proven and billed. Otiggo covers each of these links within a single operation.
Parcel intake and management
Web entry, file import, manifest scanning or creation from mobile: whichever the entry point, the parcel joins the same list.
Multi-carrier parcel managementBuilding routes
The day's parcels are grouped by zone, depot or client before being assigned to a driver.
Assigning drivers and vehicles
Each route carries its driver, vehicle and starting point, together with the real availability of the fleet.
Delivery fleet managementOptimizing itineraries
The stop order is calculated automatically, with the option to impose a first stop.
Delivery route optimizationTracking deliveries
Operations sees the progress of the route, the parcel delivered and those remaining, without calling the driver.
Handling failures and returns
A failed delivery becomes a return or an exception attached to the parcel, dealt with before the end of the day.
Photo, signature and location evidence
Each delivery keeps its photo, its signature, its recipient, its location and its timestamp.
Photo and signature proof of deliveryBilling and profitability
Rates, pre-invoices and expenses tie back to the deliveries actually made, per client.
Optimize your delivery routes
On a last-mile route, the stop order decides the number of kilometres driven and the parcels delivered before the end of the day. Otiggo calculates this order automatically from the addresses of the route, the starting point and the constraints you set.
Operations builds routes from the web interface, then sends them to the drivers' mobile app. A priority parcel can be kept in first position: optimization works around this constraint rather than ignoring it. For their part, the driver can recalculate the order of their stops from the mobile, starting from the depot, a specific address or the GPS location.
A delivery day never goes as planned. When a stop is added, cancelled or moved, the order of the remaining deliveries is recalculated and the new itinerary syncs between the mobile app and the web interface. A single route can also group parcels from several carriers without losing their origin.
Calculated stop order
- 1
Depot · departure
Loading 24 parcels
- 2
Forced priority stop
Client slot 8 am — 9 am
- 3
North zone
7 grouped stops
- 4
City centre zone
9 grouped stops
- 5
Added during the day
Rest of the route recalculated
- 6
Return to depot
2 returns to offload
Equip your drivers with a mobile app
The last mile is won in the van. The Otiggo delivery app gives the driver everything they need for the day, and reports information back to operations without a single phone call.
- Viewing the day's route
- Navigation to the next stop
- Parcel scanning
- Delivery status updates
- Photo and recipient signature
- Offline operation
The driver can also reorganize the order of their own stops from the app. Without coverage, scans are queued and sync once the connection returns: a white zone does not interrupt the route.
Track every delivery in real time
During the day, operations does not need to call drivers to know how they are doing. The state of each route is read from the web interface, parcel by parcel.
Deliveries completed
Signed, backed by a photo.
Parcels remaining
What is left to delivery before the end of the route.
Returns
Parcels heading back to the depot, and why.
Exceptions
Discrepancies reported from the field.
Driver location
Where the route is on the map.
Success rate
The share of deliveries that succeeded.
On-time performance
Routes running ahead of or behind schedule.
Centralize several carriers and clients
This is the daily reality of last-mile providers: delivering for several networks at once, with as many tools as there are clients. Otiggo sits above them.
One portal per client
Each network imposes its own tool, exports and manifests. Your company has no overall view of its own activity.
Parcels losing their origin
Grouped by hand in a spreadsheet, parcels no longer say which client they came from at invoicing time.
An operation rebuilt in the evening
The volume delivered per network is re-assembled at the end of the day from sources that do not communicate.
In Otiggo, a single route can group parcels from several carriers, and each parcel keeps its original carrier. Operations keeps a single view of everything, while volumes, evidence and invoicing remain distinguishable per client. It's a platform for last-mile carriers, not just another client portal.
Software for delivery subcontractorsReduce the cost of the last mile
The last mile is the most costly segment of the supply chain: many stops, few parcels per stop, and constant disruption. Software does not remove these constraints; it helps you avoid paying for them twice.
Fewer kilometres
A calculated stop order avoids detours and backtracking.
Less planning time
Routes are prepared in the tool rather than in a re-copied spreadsheet.
More parcels delivered per route
Time saved on the road is carried into the stops.
Fewer calls with drivers
Progress is read on screen, not asked for by phone.
Fewer entry errors
Parcels come in by scan or import instead of being re-typed.
Disputes that are easier to handle
Proof of delivery is attached to the parcel, not stowed in a phone.
Profitability that is calculated correctly
Amounts are tied to the deliveries actually carried out.
Who is our last-mile solution for?
A last-mile delivery solution does not look the same whether you operate three vehicles or thirty. Otiggo is for organizations that deliver themselves, whatever their size, as long as their routes change every day.
Delivery companies
You run your own routes and want to manage parcels, drivers and the fleet in one place.
Freight subcontractors
You deliver for one or more networks and want an operation of your own, above their portals.
Local carriers
You cover a territory with a few vehicles and must meet your deadlines without administrative overload.
Courier companies
You handle volumes that change daily and must build routes quickly.
Retailers with their own fleet
You deliver your customers yourself and want to monitor your vehicles as well as your deliveries.
Same-day delivery companies
Your time windows are short: the order of the stops and live tracking make the difference.
Florists and shops running their own routes
You prepare a handful of deliveries each day and want proof for each of them.
Why use last-mile delivery software?
What last-mile delivery is
The last mile refers to the final segment of the supply chain: the journey between the last warehouse or depot and the recipient. It is the only stage where you speak to a customer, and the one where the delivery promise is kept or lost.
Why it is expensive
Over a long distance, a truck carries many parcels at once. On the last mile, it stops every few hundred metres to drop off one or two. The cost therefore concentrates on the number of stops, the time spent at each, and the unproductive kilometres between them.
Its main difficulties
Addresses are imprecise, recipients are away, time windows are constrained and the volume changes daily. To that, for a provider, add the specific requirements of each client: the file formats, manifests and expected evidence are never the same.
What software changes
Last-mile logistics software brings these elements together in a shared base: the parcels arrive without being re-keyed, the routes are built and optimized, the field reports information in real time and each delivery leaves a workable trace. Operations then stops rebuilding its day in the evening and instead runs it while it is happening.
Last-mile delivery frequently asked questions
- What is last-mile delivery?
- It is the final segment of the supply chain: the journey between the last warehouse or depot and the recipient. It concentrates most of the operational difficulty, because it multiplies stops, imprecise addresses, absences and time windows, on routes that change every day.
- What is last-mile delivery management software?
- It is a platform that runs the whole operational chain of final delivery, not just route calculation: parcel intake, building routes, assigning drivers and vehicles, optimization, live tracking during the day, managing failures and returns, proof of delivery, and then billing.
- How do you optimize a last-mile delivery route?
- By working on three levels: preparation, with reliable parcel data from the moment it enters the tool; the stop order, calculated automatically while respecting constraints such as a forced first stop; and the day itself, by recalculating the order of the remaining stops when a delivery is added, cancelled or moved.
- How do you reduce the cost of the last mile?
- By reducing the kilometres driven and the time spent preparing routes, by limiting back-and-forth between operations and drivers, and by reducing re-runs. Evidence attached to each parcel also helps resolve disputes without spending hours on them.
- Can you follow drivers in real time?
- Yes. Operations follows the status of each route, delivered parcels, remaining deliveries and the driver's position from the web platform, without having to call to know where they are.
- Does Otiggo work with several carriers?
- Yes, it is its main use case. The same route can group parcels from several carriers or clients, and each parcel keeps its original carrier. Operations keeps a single view without switching from one client portal to another.
- Do drivers have a mobile app?
- Yes. The Otiggo Driver app provides the day's route, parcel scanning, navigation, live status updates, photo and signature. It works offline and synchronizes scanned data when the connection returns, which matters in poor-coverage areas.
- How do you retrieve proof of delivery?
- It stays attached to the parcel at delivery time: photo, signature, recipient name, location and timestamp. It remains available in the parcel record, including several weeks later, when a client disputes a delivery.
Explore also
- Delivery route optimizationCalculated itineraries, customer constraints and live tracking.
- Multi-carrier parcel managementFrom creation to the full record, including exceptions and evidence.
- Multi-client driver appThe day's route, scanning, navigation and evidence from mobile.
- Software for delivery subcontractorsOne operation above the tools of all your clients.