Article 1 — Purpose

These Terms of Use (“Terms”) define the conditions governing access to and use of the Otiggo services published by Alvexa, including Otiggo Enterprise, Otiggo Driver, the otiggo.com website and associated features.

Creating an account, subscribing to an offer or using the Service constitutes full acceptance of these Terms. Users who do not accept them must not use the Service.

Article 2 — Definitions

Otiggo or Alvexa: Alvexa, publisher of the Service.
Service: the websites, applications, software and features made available under the Otiggo name.
User: any person accessing or using the Service.
Business Customer: a legal or natural person subscribing to Otiggo Enterprise for professional purposes.
Driver: a user of Otiggo Driver, independently or through a Business Customer.
User Data: data entered, imported, created, scanned or generated by a user through the Service.
AI Scan: automated image, manifest, label or document recognition and extraction features.

Article 3 — Legal information

Publisher: Alvexa, French simplified joint-stock company (SAS)
Share capital: EUR 200
RCS / SIRET: 104 582 952
Registered office: 47 rue Vivienne, 75002 Paris, France
Publication director: Florian Jolie
Contact: florian.jolie@otiggo.com

Article 4 — Description of the Service

4.1 Otiggo Enterprise

Otiggo Enterprise is a SaaS management platform for subcontracted delivery businesses. Depending on the offer and enabled modules, it may provide parcel, manifest, carrier, delivery-point, route, dispatch, driver, leave, fleet, billing, financial and document-management functionality.

4.2 Otiggo Driver

Otiggo Driver is a mobile application for delivery drivers. Depending on the selected offer, it may provide route optimisation, navigation, manifest or label scanning, parcel management, delivery status, photographs, signatures, GPS evidence and multi-client assignment management.

Article 5 — Access to the Service

Otiggo Enterprise is accessed through a compatible web browser and Otiggo Driver through a compatible mobile device and application store. Users are responsible for their equipment, Internet or mobile connection and any related cost.

Technical requirements may change. Some functions require device permissions, including camera, storage, notifications or location.

Article 6 — Registration and user accounts

6.1 Account creation

Access to some or all of the Service requires an account. Users must provide accurate, complete and current information and promptly update it.

6.2 Credentials

Users are solely responsible for keeping credentials confidential and for activity carried out through their account. Any suspected unauthorised use must be reported without delay.

6.3 Minimum age

Users must be at least 16 years old to create an account.

6.4 Accounts connected to a business

An account used through a Business Customer may be subject to that customer's settings, access rules and administration. The customer may create, manage, restrict or deactivate connected accounts.

Article 7 — Offers, subscriptions and pricing

7.1 Otiggo Driver

Otiggo Driver may be offered as Free, Essential or Pro plans, with different route, stop and scanning allowances. The current features and prices displayed on the pricing page at the time of subscription apply.

7.2 Otiggo Enterprise

Otiggo Enterprise may be offered as Starter and Complete packages. Optional Leave, Fleet, Finance or AI-scan capacity may be available separately. The current quotation, order form or pricing page defines the selected scope.

7.3 Common provisions

Prices are stated in euros excluding tax unless indicated otherwise. Monthly and annual subscriptions may be offered. Applicable taxes are added where required.

7.4 Changes to features

Otiggo may change the Service to improve operation, security, performance, usability or legal compliance. Material changes are communicated by an appropriate method.

Article 8 — Payment and invoicing

8.1 Payment

Paid subscriptions are paid online, including by payment card, through a secure provider such as Stripe. Users authorise the provider to collect amounts due.

8.2 Automatic renewal

Subscriptions renew automatically at each monthly or annual term unless cancelled before the renewal date under the applicable conditions.

8.3 Payment failure

Following failure, rejection, delay or a billing incident, Otiggo may retry payment, notify the user, suspend paid features, restrict access or terminate the subscription after any applicable notice.

8.4 Invoices

Invoices are made available in the account or sent by email and must be retained by the customer as required by law.

Article 9 — Free trials

Otiggo may offer seven-day trials for certain Otiggo Driver plans and a fifteen-day trial for an Otiggo Enterprise package. Trial scope, eligibility and duration are shown when the trial begins.

Where no payment card is required, access ends or becomes restricted unless the user subscribes. Where payment details are collected and automatic conversion is clearly stated, the subscription begins unless cancelled before the trial ends.

Otiggo may refuse, restrict or cancel a trial in the event of abuse, including repeated accounts intended to bypass eligibility or quotas.

Article 10 — Right of withdrawal

10.1 Professional users

Users acting for professional purposes generally do not benefit from the consumer statutory withdrawal right, subject to mandatory law.

10.2 Consumers

Where a user acts as a consumer, a statutory fourteen-day withdrawal period may apply from subscription, under the French Consumer Code.

10.3 Immediate performance

A consumer requesting immediate access before the withdrawal period ends may be required to expressly request early performance and acknowledge the applicable consequences, including loss of the right once a fully supplied digital service has begun where the law so provides.

10.4 Exercising withdrawal

Where applicable, withdrawal may be exercised by an unambiguous request sent to florian.jolie@otiggo.com.

Article 11 — Cancellation and termination

Users may cancel through their account where available or by contacting Otiggo. Cancellation normally takes effect at the end of the current paid period; amounts already paid are not refunded unless required by law.

Otiggo may suspend or terminate an account, with notice appropriate to the seriousness, for non-payment, breach of these Terms or law, fraud, security threats, misuse, quota circumvention or harm to Otiggo, users or third parties.

On termination, access and associated rights end. Users should export required data before termination. Data is then retained, returned, archived or deleted under the contract, Privacy Policy and applicable law.

Article 12 — User Data

Users retain ownership of User Data they enter, import, create or generate. They grant Otiggo a non-exclusive, worldwide, royalty-free and temporary licence limited to hosting, processing, reproducing, adapting and transmitting that data as required to provide, secure, maintain and improve the Service.

Otiggo may create and use aggregated or anonymised statistics that no longer identify a person or customer. Users or Business Customers may request export in a structured, machine-readable format within the technical and contractual limits of the Service.

Users are responsible for data accuracy, lawfulness, necessary permissions, backups and compliance with third-party rights.

Article 13 — AI scanning, OCR and route optimisation

AI Scan automatically analyses manifests, labels or documents and may use third-party technology including Anthropic's Claude API. Automated results may contain errors, omissions or approximations and must be checked by the user before use.

AI Scan may be used only for lawful delivery-related documents that the user is authorised to process. Monthly, daily, technical or contractual quotas may apply and Otiggo may reject poor-quality, unsupported, abusive or unsafe content.

Route optimisation is operational assistance only. Suggestions depend on submitted data and third-party mapping services and do not replace the user's judgment, road-safety duties, traffic-law compliance or real-world checks.

Article 14 — Intellectual property

The Service, including its interfaces, design, logos, text, software, databases, structure, algorithms, documentation and distinctive elements, is protected by intellectual property law and belongs to Alvexa or its licensors.

Unauthorised reproduction, modification, extraction, distribution, decompilation, reverse engineering or exploitation is prohibited except with Alvexa's prior written permission or where mandatory law permits it. Third-party technology gives users no rights in that technology.

Article 15 — User obligations

Users must use the Service for its intended purpose, under these Terms, applicable law and third-party rights. In particular, users must not:

use the Service unlawfully, fraudulently or without authorisation;
access or attempt to access systems, accounts, data or networks without permission;
disrupt, overload or compromise the Service or bypass limits, quotas or security;
create multiple accounts to circumvent free-plan, trial or quota limits;
resell, rent, sublicense or provide the Service to unauthorised third parties;
scrape, perform mass extraction, reverse engineer or attempt to obtain source code except where mandatory law permits;
submit unlawful, unrelated or unauthorised content or data;
infringe Otiggo's, another user's or a third party's rights.

Business Customers are responsible for use by their connected users, staff, drivers and contractors.

Article 16 — Business Customer obligations

Business Customers must inform staff and contractors, assign and remove appropriate access, ensure data processing is lawful, establish the necessary legal bases, handle applicable rights requests and comply with employment, location, leave, fleet, billing, tax, accounting and contractual duties.

Otiggo does not replace the Business Customer in meeting duties owed to its staff, drivers, contractors, customers, recipients, carriers or principals.

Article 17 — Personal data

Personal-data processing is described in the Otiggo Privacy Policy. By using the Service, users acknowledge that they have read it.

For some Otiggo Enterprise processing, Alvexa acts as processor and the Business Customer remains controller.

Article 18 — Confidentiality

Each party must keep confidential non-public technical, commercial, financial, operational and strategic information received from the other. This does not cover information already public, lawfully obtained from a third party, already known to the recipient or required to be disclosed by law, regulation or court order.

Otiggo uses reasonable measures to protect User Data confidentiality.

Article 19 — Security

Otiggo uses reasonable technical and organisational measures against unauthorised access, loss, alteration, destruction or disclosure, but no system guarantees absolute security.

Users are responsible for credentials, access management, account configuration, device security and any backups within their responsibility. Suspected incidents must be reported immediately to florian.jolie@otiggo.com.

Article 20 — Availability and maintenance

Otiggo endeavours to keep the Service available and operating but does not guarantee permanent, uninterrupted or error-free availability. Maintenance, updates, technical incidents, cyberattacks, overload, providers, Service changes or force majeure may cause interruption.

Unless a separate contract or special conditions provide otherwise, no SLA, minimum availability rate or restoration time is guaranteed.

Article 21 — Liability

Otiggo is subject to a reasonable-efforts obligation. It does not guarantee that the Service will meet every specific need or be free from errors or interruptions.

Subject to mandatory law, Otiggo is not liable for inaccurate User Data, user decisions, unchecked AI Scan results, user configuration or misuse, third-party or connectivity failures, force majeure, avoidable data loss or indirect loss such as loss of revenue, profit, opportunity, business or reputation.

AI Scan is data-entry assistance and does not replace human review. Route suggestions are indicative; users remain responsible for traffic law, safe driving, employer or principal instructions, real conditions, addresses and priorities.

To the extent permitted by law, Otiggo's total liability is limited to the amount excluding tax actually paid during the twelve months preceding the event. For a free plan or trial, liability is capped at EUR 100. These limits do not apply to gross negligence, intentional misconduct, personal injury or liability that cannot legally be limited.

Article 22 — Force majeure

Neither party is liable for failure caused by force majeure within Article 1218 of the French Civil Code. Depending on circumstances, this may include natural disaster, fire, epidemic, war, terrorism, external strike, widespread Internet outage, major cyberattack, governmental action or general failure of an essential provider.

Temporary prevention suspends affected obligations. Permanent prevention may lead to termination as provided by law.

Article 23 — Third-party services

The Service may depend on hosting, payment, artificial-intelligence, mapping, navigation, location, app-store, analytics or notification providers. Otiggo does not control all such services and cannot guarantee their permanent availability, accuracy or continued provision.

Use of third-party services may also be subject to their own terms and privacy policies.

Article 24 — Hyperlinks

The Service may link to third-party websites or services. Otiggo does not control and is not responsible for their content, availability, security, commercial practices, terms or personal-data practices.

Article 25 — Changes to these Terms

Otiggo may amend these Terms to reflect Service, feature, pricing, technical, legal, regulatory, judicial, security or compliance changes. Material amendments will be notified by email, an in-Service notice or another appropriate method within a reasonable period before they take effect.

Continued use after the effective date constitutes acceptance. Users who reject the changes must stop using the Service and may cancel under these Terms.

Article 26 — Evidence

Connection records, technical logs, electronic confirmations, emails, notifications, subscription and payment data, and account operations may be used as evidence between the parties and are presumed reliable unless proven otherwise.

Article 27 — Assignment

Otiggo may assign or transfer its rights and obligations to an affiliate, acquirer, successor, partner or entity taking over all or part of its business. Users may not transfer an account, subscription or rights without Otiggo's prior written consent.

Article 28 — General provisions

If a provision is invalid or unenforceable, the remaining provisions continue in effect. Failure to enforce a right or breach is not a waiver.

These Terms, together with any special conditions, subscription terms, quotation, order form or specific contract, form the agreement concerning Service use. A signed specific Business Customer contract prevails over these Terms for conflicting matters within its scope.

Article 29 — Governing law, mediation and jurisdiction

These Terms are governed by French law. The parties will attempt an amicable resolution before legal proceedings.

29.1 Consumers

Under Article L.612-1 of the French Consumer Code, a consumer may use a consumer mediator free of charge to seek an amicable settlement.

[Name of consumer mediator to be completed]
[Mediator address to be completed]
[Mediator website to be completed]

The European online dispute-resolution platform is available at https://ec.europa.eu/consumers/odr.

29.2 Professional users

Subject to mandatory law, disputes concerning validity, interpretation, performance or termination fall within the jurisdiction of the courts in the district of the Paris Court of Appeal.

Article 30 — Contact

Email: florian.jolie@otiggo.com
Address: Alvexa — 47 rue Vivienne, 75002 Paris, France
Website: https://otiggo.com

Terms of use